SU Podium V2 Windows Install Troubleshoot

  1. The install destination folder is not correct for the SketchUp version I am using
  2. I installed 64 bit version of V2 Plus on a 32 bit Windows computer - Podium is not in my SketchUp Plugins menu
  3. Make sure your Windows user account is Administrator - install will fail
  4. There is no plugin menu in my SketchUp pull down menus
  5. After installing, SU Podium V2 Plus is not in my SketchUp Plugins menu - top reasons

    1. The destination folder during install is incorrect - result is no SU Podium V2 in my SketchUp plugins menu

    For SketchUp 8, the SU Podium V2 install destination folder is this :

    The default install location for SU Podium V2 or V2 Plus for SketchUp 8 is \program files (x86)\google\google SketchUp 8\plugins\.

    c:\program files (x86)\google\google SketchUp 8\plugins\

    Make sure that this is the Destination Folder in the installation. It must look exactly like this.

    For SketchUp 2013: the SU Podium V2 install destination folder is this :

    c:\program files (x86)\sketchup\ sketchup 2013\plugins\

    Make sure that this is the Destination Folder in the installation. It must look exactly like this.

    2. V2 Plus 64 bit version on a 32 bit Windows will result in no SU Podium V2 in the SketchUp Plugins menu

    Make sure you are installing the correct Windows version.

    V2 supports both Win 64 bit and Win 32 on Win XP, Vista and 7 and 8. Make sure you do not install the 64 bit version on a 32 bit Windows computer. SU Podium will install but when you load SketchUp SU Podium V2 will not be in the plug-ins menu.

    3. To install, your Windows user account must be Administrator

    To install SU Podium V2 Plus, you Windows user account must be Administrator


    If you are using the free version (MAKE) of SketchUp 8 and do not see a Plugins menu in the SketchUp pull-down menu area, go to SketchUp Preferences, click on Extensions and turn on all the Extensions. Then reboot SketchUp. This action will activate the SketchUp Plugins menu which is needed for SU Podium.

    If you are using SketchUp Pro or Make 2014 and do not see a Plugins menu in the SketchUp pull-down menu area, go to SketchUp Extension menu, and install a free Extension. Here is one that we recommend that will require the Plugins menu. Simplify Contour Tool. To use Extension Warehouse you must Sign In and to do that you need to have a 3D Warehouse Account. Once you have Signed in, use the Search and type in Contour. The Simplify Contour Tool will show up in the search. Install this extension. This will be accessed from the SketchUp Plugins menu and will force SketchUp to display the plugins menu.
    Alternatively, if you can not or do not want to access the Extension Warehouse, download Make Fur from the Download page and install Make Fur .rbz. This will force the SketchUp plugins pull down menu to display which will then show the SU Podium V2 pull down menu.
    Then reboot SketchUp. This action will activate the SketchUp Plugins menu which is needed for SU Podium.

    1. V2 version did not match your SketchUp version
    2. Destination location was incorrect. Did you change the Destination Location during install?
    3. Rare case - SketchUp.exe not installed correctly.
    4. 3rd party plug-in manager programs interfering
    5. You have more than one SketchUp 8 or 2013 folder in your c:\program files (x86) directory
    a. SU Podium v2 version does not match your SketchUp version.
    Make sure you are downloading and installing the version of V2 that matches your version of SketchUp. There are two version of V2 Plus. One is for SketchUp 8 and one is for SketchUp 2014.

    b. The installation destination folder is incorrect or you changed the destination folder during install

    • For SketchUp 8

      • The install's destination folder should c:\program files (x86)\google\google SketchUp 8\plugins\

      There is no need to use the Browse button and pick plugins. This will cause problems.

      If you want to double check to see if V2 Plus was installed correctly, look in c:\program files (x86)\google\google SketchUp 8\plugins\. There should be SU_Podium_V2.rbs and SU_Podium_V2 folder. If there is not, you may need to install again.

    • For SketchUp 2013

      • The install's destination folder should c:\program files (x86)\sketchup\ sketchup 2013\plugins\

      There is no need to use the Browse button and pick plugins. This will cause problems.

      If you want to double check to see if V2 was installed correctly, look in c:\program files (x86)\sketchup\ sketchup 2013\plugins\ . There should be SU_Podium_V2.rbs and SU_Podium_V2 folder. If there is not, you may need to install again.

    c. Rare case - SketchUp is not in the C:\program files\ or C:\program files (x86) folder.

    If Sketchup.exe is not in the c:\program files or c:\program files (x86), SU Podium V2 Plus will not show up in the plugins menu.

    You may find that for some reason on your Windows computer, SketchUp was not installed in c:\program files or \program files (x86) folder. To check to see where your sketchup.exe file is located, go to your Desktop, right click on the SketchUp icon, choose Properties from the context menu and select Shortcuts to see where sketchup.exe is located.

     

    For SketchUp 8, SketchUp should be in \program files (x86)\google\google sketchUp \ folder.

    For SketchUp 2013, SketchUp should be in c:\program files (x86)\sketchup\ sketchup 2013\ folder.

    If it is not reinstall SketchUp so that it gets installed in the default location. You may need to consult with your IT person regarding this.

    d. Using a 3rd party Ruby Organizer will often not fail

    There are some third party Ruby script organizers that attempt to organize Ruby scripts that are in the SketchUp plugins folder. These should be removed as they most likely will block SU Podium V2 Plus from launching.

    e. More than one SketchUp program folder

    Check to see that you only have one SketchUp program folder in your c:\program files (x86)

    For SketchUp 8, you should only have one SketchUp folder here - c:\program files (x86)\google\ It would be called Google SketchUp 8

    For SketchUp 2013, you should only have one SketchUp folder here - c:\program files (x86)\sketchup\ . It would be called SketchUp 2013.