If you see database error 1054 or 1267, please see the following steps to troubleshoot:

We believe this has something to do with malformed/corrupted serial numbers being communicated between Podium Browser and SketchUp, and are working on fixing it. In the meantime, the following steps should allow you to get Podium Browser working:

  1. First close SketchUp
  2. Run Regedit - Start menu  >  Run  >  regedit.exe
  3. Navigate to: HKEY_CURRENT_USER\SOFTWARE\SketchUp\SketchUp 2017\Cadalog/SU_Podium_Browser
  4. Delete the whole SU_Podium_Browser registry folder. Podium will re-create what it needs next time the plugin is run.
  5. Close the Regedit
  6. Open SketchUp
  7. Open Podium Browser and activate your license again. (The number may already been there — Just in case, press the "save" button twice. You will get a Setting Saved message twice.
  8. You should now be able to download an item.

Note: If you are uncomfortable opening and editing your registry, this is something we can do remotely. Please send an email to support@cadalog-inc.com if you require assistance.