SU Podium V2.x Plus Windows Install Troubleshoot

You may have accidentally installed SU Podium V2.5.x, 32 bit on a SketchUp 2015, 64 bit system. In this case, when you open SketchUp, you will see a load error message like this:

In this case, you will need to uninstall SU Podium V2.5 32 bit and install the 64 bit version.

2. SU Podium V2.x 64 bit version on a 32 bit Windows will create load errors in SketchUp 2014, 2015, 2016(32 bit version).

Make sure you are installing the correct Windows version.

SU Podium V2.x has both a 32 bit and 64 bit version to match you SketchUp Windows version (32 bit or 64 bit). Make sure you do not install the 64 bit version on a 32 bit Windows computer or a 32 bit version for a SketchUp 64 bit version. SU Podium will install but when you load SketchUp you will see load errors and/ or the SketchUp menu will not get loaded.

In this case, check to see what type of SketchUp you have (32 bit or 64 bit), uninstall the SU Podium you installed and then download the SU Podium Windows version that matches your SketchUp version.

3. To install, your Windows user account must be Administrator

To install SU Podium V2 Plus, you Windows user account must be Administrator

1. Open the SketchUp Extension checkbox menu. Extensions is located in Preferences menu.
2. First check to see if SU Podium V2_5 extension is turned on. If it is checked off, check it on and reboot SketchUp.
3. If there is no SU Podium Extension check box. Quit SketchUp and restart.
4. Install a free Extension. This action will force SketchUp to display the Extensions pull down menu. Here is one that we recommend that is located in SketchUp's Extensions Warehouse. Simplify Contour Tool. To use Extension Warehouse you must Sign In and to do that you need to have a 3D Warehouse Account. Once you have Signed in, use the Search and type in Contour. The Simplify Contour Tool will show up in the search. Install this extension directly from Extension Warehouse. Simplify Contour Tool automatic install will force SketchUp to display the Extensions pull down menu.
5. Alternatively, if you can not or do not want to access the Extension Warehouse, download Make Fur from the Download page and install Make Fur .rbz. This will force the SketchUp plugins pull down menu to display which will then show the SU Podium V2.x pull down menu.

c. The installation destination folder is incorrect or you changed the destination folder during install

• For SketchUp 8

The installer's destination folder should c:\program files (x86)\google\google SketchUp 8\plugins\

There is no need to use the Browse button and pick plugins. This will cause problems. This may cause a second plugins sub-folder to be created in the plugins folder.

If you want to double check to see if V2 Plus was installed correctly, look in c:\program files (x86)\google\google SketchUp 8\plugins\. There should be SU_Podium_V2.rbs and SU_Podium_V2 folder. If there is not, you may need to install again.

• For SketchUp 2014

For V2.5 Plus the installer's destination folder is now for All Users and is C:\ProgramData\SketchUp\SketchUp 2015\SketchUp\Plugins

For V2 and V2 Plus the installer's destination folder is C:\Users\YourComputerName\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp\Plugins\

There is no need to use the Browse button and pick plugins. This will cause problems.

• For SketchUp 2015 and SketchUp 2016

The installer's destination folder is now for All Users and is C:\ProgramData\SketchUp\SketchUp 201x\SketchUp\Plugins

There is no need to use the Browse button and pick plugins. This will cause problems.

If you want to double check to see if V2 Plus was installed correctly, look in C:\ProgramData\SketchUp\SketchUp 201x\SketchUp\Plugins. There should be SU_Podium_V2.rbs and SU_Podium_V2 folder. If there is not, you may need to install again.

Note: If you accidentally installed SU Podium V2.5.x to C:\Users\user name\AppData\Roaming\SketchUp\SketchUp 201x\SketchUp\Plugins\ you should remove it.

You may find that for some reason on your Windows computer, SketchUp was not installed in c:\program files or \program files (x86) folder. To check to see where your sketchup.exe file is located, go to your Desktop, right click on the SketchUp icon, choose Properties from the context menu and select Shortcuts to see where sketchup.exe is located.

For SketchUp 8, SketchUp should be in \program files (x86)\google\google sketchUp \ folder.

For SketchUp 2014, SketchUp should be in c:\program files (x86)\sketchup\ sketchup 2014\ folder.

For SketchUp 2015/ 2016 64 bit, SketchUp should be in c:\program files \sketchup\ sketchup 2015\ folder.

For SketchUp 2015/ 2016 32 bit, SketchUp should be in c:\program files (x86)\sketchup\ sketchup 2015\ folder.

If it is not reinstall SketchUp so that it gets installed in the default location. You may need to consult with your IT person regarding this.

There are some third party Ruby script organizers that attempt to organize Ruby scripts that are in the SketchUp plugins folder. These should be removed as they most likely will block SU Podium V2 Plus from launching.

Check to see that you only have one SketchUp program folder in your c:\program files (x86) or c:\program files.

For SketchUp 8, you should only have one SketchUp folder here - c:\program files (x86)\google\ It would be called Google SketchUp 8

For SketchUp 2014, you should only have one SketchUp folder here - c:\program files (x86)\sketchup\ . It would be called SketchUp 2014.

For SketchUp 2015/ 216, you should only have one SketchUp folder here - c:\program files\sketchup\ . It would be called SketchUp 2015.

1. Block the communication between Process Scenes and OOPR (Podium Render Manager) so it appears as if nothing is happening after selecting the Render button..
2. Remove critical files, even after successfully downloading V2.x. The files being removed or blocked are OOPR.exe and PodiumImageEditor.exe. These are critical files for the Podium rendering and image editing to work. If OOPR.exe has been removed by a Anti-Virus or Firewall program, SU Podium will not render.

If this is happening to you, a temporary solution is to turn off or disable the Anti-Virus program while downloading SU Podium install program. Then after successfully downloading and installing SU Podium, add an exception to the Anti-Virus or any other suspect anti-virus program. The exceptions you want to add are OOPR.exe, PodiumImageEditor.exe and the web site - http://www.suplugins.com/version2.php. An example of adding exceptions is here here.

Anti-virus programs are not the only systems that may interfere with SU Podium. In some cases, Windows native Firewall blocks OOPR.exe from executing. Turn off Windows Firewall (available from your Control Panel) if you nothing happens after processing scenes is executed.

You can also examine your program data folder to see if OOPR.exe and PodiumImageEditor.exe has been removed by your anti-virus program.

Go to C:\ProgramData\SketchUp\SketchUp 201x\SketchUp\Plugins\SU_Podium_V2\programs and see if OOPR.exe has been removed. If OOPR.exe is not there, you will need to reinstall SU Podium V2.5 Plus.